Patient Care Coordinator

We're looking for a driven individual who is passionate about helping others to join our team as a Patient Care Coordinator. You are the customer's first point of contact, both over the phone and in-person, and your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning, and repairs.

Requirements

• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail-oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Benefits

• Ongoing professional training and development.
• Career growth opportunities.
• Insurance (Medical).
• Retirement Options.
• Paid Time Off.
• Paid Holidays.

Pay

$18 - $21/hour + eligibility for a monthly incentive program based on clinic performance (recent payouts averaging $400).

Schedule

Mon-Thurs, 8AM - 5PM / Fri 8AM - 3PM.

About Miracle-Ear

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Our Core Values

Our culture is built on four principles that guide every patient interaction:

• Honesty - We build trust through transparency.
• Integrity - We do what is right for every patient.
• Compassion - We treat people with empathy and care.
• Excellence - We strive to deliver the highest level of hearing healthcare.