Patient Care Coordinator

Patient Care Coordinators

Responsibilities

• Welcome patients, customers, and vendors, greeting them professionally and in a friendly manner.
• Answer and respond to telephone inquiries in a professional and timely manner.
• Schedule appointments.
• Gather patients and insurance information.
• Verify and enter patient demographics into EMR, ensuring all fields are complete.
• Verify vision and medical insurance information and enter EMR.
• Maintain a clear understanding of insurance plans and communicate insurance information to patients.
• Pull schedules to ensure insurance eligibility prior to patient appointment and ensure files are complete.
• Prepare insurance claims and run reports to ensure all charges are billed and filed.
• Print and prepare forms for patients' visits.
• Collect and document all charges, co-pays, and payments into EMR.
• Alocate balances to insurance as needed.
• Maintain a clean workspace.
• Practice economy in the use of equipment and supplies.
• Perform other duties as needed and as assigned by manager.

Requirements

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Ability to maintain patient and practice confidentiality.

Physical Demands

• The ability to communicate and exchange information.
• The ability to utilize equipment necessary to perform the job.
• The ability to move about the office.