Patient Care Coordinator

Patient Care Coordinator - 22 Plastic Surgery and Spa MD Location: Cottonwood Heights, UT Job Type: Full-Time Compensation: $22 - $24/hr Schedule/Availability: 40 hours per week. Open availability. Who We Are 22 Plastic Surgery and Spa MD is a proud partner of Advanced MedAesthetic Partners is a platform of elite aesthetic practices throughout the United States partnering together as thought leaders and innovators in the industry. AMP offers a hybrid support organization combining a professional business services team with the autonomy of private ownership to allow for transformative growth. 22 Plastic Surgery and Spa MD is a patient-centered plastic surgery practice dedicated to providing exceptional surgical and non-surgical aesthetic care. Our team prides itself on professionalism, discretion, compassion, and delivering a concierge-level patient experience from the first consultation through post-operative care. We are seeking an experienced Patient Care Coordinator who understands both the art of aesthetics and the science of patient conversion. This role is ideal for a confident, polished professional who thrives in a consultative sales environment and takes ownership of the patient journey from initial inquiry through post-procedure follow-up. The Patient Care Coordinator (PCC) is a revenue-driving, patient-facing role responsible for converting inquiries into consultations and consultations into procedures. You will serve as a trusted advisor, guiding patients through their aesthetic options while building rapport, addressing concerns, and confidently discussing treatment plans and financial commitments. The ideal candidate has prior experience in plastic surgery or aesthetics, understands how to close cases ethically, and delivers a concierge-level experience at every touchpoint. The ideal candidate is polished, empathetic, detail-oriented, and confident in discussing aesthetic procedures while maintaining the highest standards of professionalism and confidentiality. Why Join Us? Industry Recognition: Join an award-winning aesthetic practice Elite Environment: Work alongside top-tier injectors and aesthetic professionals Growth-Focused Culture: Ongoing training, mentorship, and national AMP network access Built for You: A place where your talent is supported, your voice matters, and your impact is recognized Responsibilities Act as the primary sales and patient liaison for surgical and non-surgical servicesConvert inbound leads into consultations and procedures through effective follow-up and relationship-buildingConduct detailed patient consultations, reviewing treatment plans, pricing, and surgical expectationsConfidently present surgical quotes, payment options, and financing solutionsClose surgical cases and secure deposits in alignment with practice goalsCoordinate surgery schedules, pre-op requirements, and post-op appointmentsMaintain consistent communication with patients to maximize show rates and minimize cancellationsTrack consult outcomes, conversion rates, and follow-up activitiesCollaborate closely with surgeons and leadership to optimize patient flow and revenueMaintain meticulous documentation in the EMR and CRM systemsUphold the highest standards of professionalism, discretion, and HIPAA compliance Requirements & Experience 2+ years of experience as a Patient Care Coordinator, Surgical Coordinator, or similar role in plastic surgery, aesthetics, or dermatologyProven track record of consult-to-surgery conversionStrong sales skills with a consultative, patient-first approachExceptional verbal and written communication skillsProfessional, polished appearance and demeanorHighly organized with strong follow-throughComfortable discussing elective procedures, pricing, and financial commitmentsProficiency with EMR systems, scheduling software, and CRM tools Ideal Candidate Traits Results-driven and motivated by performance metricsConfident, persuasive, and emotionally intelligentSkilled at overcoming objections and building trustDetail-oriented and proactiveThrives in a fast-paced, high-expectation environmentPassionate about aesthetics and patient transformation Physical Requirements This position requires frequent walking, sitting, standing, and bending.Frequent talking and listening when giving instructions and explanations.Frequent use of the phone, computer, and other clinic technologies.Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train). Benefits & Perks Competitive Pay + Performance Incentives Annual Beauty Budget (increases with tenure) Medical, Dental, and Vision Plans (FSA) Employee Assistance Program AMP Rewards & Recognition Programs 401(k) + Employer Contributions Continuing Education + National Training Opportunities Mentorship from Industry Leaders & KOLs Generous PTO + Holiday Closures Flexible Scheduling Equal Employment Opportunity Statement Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. For more information about this opportunity, please apply with an updated copy of your resume and await correspondence. All applications will be managed on a first come first served basis.