Patient Care Coordinator

Who We Are

22 Plastic Surgery and Spa MD is a proud partner of Advanced MedAesthetic Partners, a platform of elite aesthetic practices throughout the United States. AMP offers a hybrid support organization combining a professional business services team with the autonomy of private ownership to allow for transformative growth. 22 Plastic Surgery and Spa MD is a patient-centered plastic surgery practice dedicated to providing exceptional surgical and non-surgical aesthetic care. Our team prides itself on professionalism, discretion, compassion, and delivering a concierge-level patient experience from the first consultation through post-operative care. We are seeking an experienced Patient Care Coordinator who understands both the art of aesthetics and the science of patient conversion.

Responsibilities

• Act as the primary sales and patient liaison for surgical and non-surgical services
• Convert inbound leads into consultations and procedures through effective follow-up and relationship-building
• Conduct detailed patient consultations, reviewing treatment plans, pricing, and surgical expectations
• Confidently present surgical quotes, payment options, and financing solutions
• Close surgical cases and secure deposits in alignment with practice goals
• Cook up surgery schedules, pre-op requirements, and post-op appointments
• Maintain consistent communication with patients to maximize show rates and minimize cancellations
• Track consult outcomes, conversion rates, and follow-up activities
• Collaborate closely with surgeons and leadership to optimize patient flow and revenue
• Maintain meticulous documentation in the EMR and CRM systems
• Uphold the highest standards of professionalism, discretion, and HIPAA compliance

Requirements & Experience

• 2+ years of experience as a Patient Care Coordinator, Surgical Coordinator, or similar role in plastic surgery, aesthetics, or dermatology
• Proven track record of consult-to-surgery conversion
• Strong sales skills with a consultative, patient-first approach
• Exceptional verbal and written communication skills
• Professional, polished appearance and demeanor
• Highly organized with strong follow-through
• Comfortable discussing elective procedures, pricing, and financial commitments
• Proficiency with EMR systems, scheduling software, and CRM tools

Physical Requirements

• Frequent walking, sitting, standing, and bending
• Frequent talking and listening when giving instructions and explanations
• Frequent use of the phone, computer, and other clinic technologies
• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train)

Benefits & Perks

• Competitive Pay + Performance Incentives
• Annual Beauty Budget (increases with tenure)
• Medical, Dental, and Vision Plans (FSA)
• Employee Assistance Program
• AMP Rewards & Recognition Programs
• 401(k) + Employer Contributions
• Continuing Education + National Training Opportunities
• Mentorship from Industry Leaders & KOLs
• Generous PTO + Holiday Closures
• Flexible Scheduling

Equal Employment Opportunity Statement

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.