Patient Care Consultant

About the role

The Dispensary Patient Consultant plays a crucial role in shaping the future of the cannabis industry, providing exceptional customer service and driving sales results.

Responsibilities

• Adhere to the company mission statement and core values, maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of the sales floor, making product recommendations based on ongoing research of available products.
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
• Absorb and comply with product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
• All other job duties as assigned.

Requirements

• High School diploma or General Education Development (GED) required.
• Associate or Bachelor’s degree in any field preferred.
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language, and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in person.
• Occasionally requires local travel, as needed.

Physical Requirements

• Constantly perform desk-based computer tasks.
• Frequently standing/walking.
• Frequent reaching/work above shoulders, grasping lightly/fine manipulation, grasping forcefully, using a telephone, sorting/filing paperwork or parts.
• Sometimes twist/bend/stoop/squat, kneel/crawl.
• Lift/carry/push/pull objects that weigh up to 50 pounds.

What We Are Looking For

• High School diploma or GED required.
• Associate or Bachelor’s degree in any field preferred.
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language, and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in person.
• Occasionally requires local travel, as needed.

Benefits

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

Additional Information

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.