Patient Care Assistant (FGP) - Brooklyn, Pediatrics

About the Role

We have an exciting opportunity to join our team as a Patient Care Assistant (FGP) – Brooklyn, Pediatrics. The FGP Patient Care Assistant (PCA) assists with administrative and patient‑care responsibilities to support efficient practice workflows. Responsibilities include reception, registration, answering phones, escorting patients, and completing clinical tasks within the New York State scope of practice as needed.

Responsibilities

General Duties

• Greets patients and completes check‑in and check‑out processes as needed.
• Answers phones and schedules appointments.
• Addresses questions or routes calls/messages to the appropriate contact.
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visits.
• Validates patient medical records per FGP guidelines when accessing or updating information.
• Takes vital signs and records them in the Electronic Medical Record.
• Assists with the collection of lab specimens.
• Supports FGP access and quality initiatives.
• Performs other duties as needed.

Clinical Responsibilities

• Completes necessary intake, including obtaining patient vital signs and other tests within the defined scope of practice.
• Follows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms.
• Escorts patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection‑control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures appropriate translation services or equipment are in place prior to the start of a visit.
• Preps the patient encounter, ensuring all relevant information (bloodwork, radiology images, medications, past medical history) is up‑to‑date.
• Reviews and imports “Prepare for your Visit,” “Outside Information,” and patient history prior to the provider encounter.
• Works with the clinical team to ensure log books related to equipment, specimen collection