Patient Care Assistant (FGP) - Brooklyn, Pediatrics experience preferred

About the Role

We have an exciting opportunity to join our team as a Patient Care Assistant (FGP) in Brooklyn. Pediatrics experience is preferred. The successful candidate will assist with administrative and patient care responsibilities to support efficient practice workflows.

Responsibilities

• Greets patients and completes check-in and check-out processes.
• Answers phones, schedules appointments, and addresses patient questions.
• Escorts patients to exam rooms and prepares rooms for provider visits.
• Validates patient medical records per FGP guidelines.
• Takes vital signs and records them in the Electronic Medical Record.
• Assists with lab specimen collection and supports FGP access and quality initiatives.
• Maintains patient flow to and from exam/treatment rooms.
• Ensures exam rooms and treatment areas are cleaned per infection control standards.
• Communicates the functionality and purpose of MyChart to patients.
• Preps patient encounters by updating relevant information, including bloodwork, radiology images, medications, and past medical history.
• Assists with in-basket message management and patient medical advice requests.
• Supports providers with procedures and set-up according to specialty.
• Stocks exam/treatment rooms with medical supplies, linen, and equipment.
• Cleans and sterilizes designated equipment after use.
• Performs administrative tasks such as registration, forms collection, and co-payment collection.
• Monitors Department Appointment Report (DAR) for appointment notes, insurance flags, and patient assistance needs.
• Obtains and verifies insurance information and collects referrals if applicable.
• Enrolls patients in Patient Secure and promotes the use of Check Mate kiosks.
• Scans documents into Epic and ensures proper organization.
• Monitors waiting areas and communicates wait times.
• Schedules follow-up visits, referrals, and collects time-of-service payments.
• Answers patient calls, verifies demographic info, and collects missing patient information.
• Releases medical records in accordance with HIPAA and FGP ROI guidelines.
• Maintains patient privacy and adheres to HIPAA standards.
• Completes annual competencies and stays current on best practices, policies, and protocols.

Qualifications

• High school graduate or equivalent required.
• Working knowledge of English in verbal, reading, and writing abilities; other languages are an asset.
• Demonstrated computer skills.
• Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and thrive in a team environment.

Preferred Qualifications

• Medical Assistant certification preferred.
• Proficiency in venipuncture and phlebotomy preferred.

Skills

• Effective communication with all levels of the organization.
• Ability to prioritize assignments and manage workload changes.
• Strong interpersonal skills and a commitment to patient care and satisfaction.