Patient Care Assistant (FGP)-Staten Island, Cardiology

NYU Grossman School of Medicine is one of the nation’s top‑ranked medical schools. For 175 years it has trained physicians and scientists who have shaped medical history and enriched countless lives. As an integral part of NYU Langone Health, the school is committed to improving the human condition through education, research, and patient care, and values equity and inclusion for all faculty, staff, and students.

About the role

The FGP Patient Care Assistant (PCA) assists with administrative and patient‑care responsibilities to support efficient practice workflows. Duties include reception, registration, answering phones, escorting patients, and completing clinical tasks within the New York State scope of practice as needed.

Responsibilities

• Greets patients and completes check‑in and check‑out processes as needed.
• Answers phones, schedules appointments, and routes calls/messages to the appropriate contact.
• Escorts patients to exam rooms, prepares rooms for provider visits, and validates patient medical records per FGP guidelines.
• Takes vital signs, records them in the Electronic Medical Record, and assists with collection of lab specimens.
• Supports FGP access and quality initiatives and performs other duties as needed.
• Clinical responsibilities:
  • Obtains patient vital signs and other tests within the defined scope of practice.
  • Maintains patient flow to and from exam/treatment rooms; escorts patients and specimens throughout the facility.
  • Cleans exam rooms and treatment areas per infection‑control standards after each patient.
  • Communicates MyChart functionality to patients during intake.
  • Ensures appropriate translation services or equipment are in place prior to visits.
  • Prepares patient encounters, ensuring up‑to‑date bloodwork, radiology images, medications, and past medical history.
  • Reviews and imports “Prepare for your Visit”, “Outside Information”, and patient history prior to provider encounter.
  • Works with the clinical team to follow logbooks related to equipment, specimen collection, and safety measures per FGP standards.
  • Maintains patient privacy in accordance with HIPAA.
  • Handles patient calls, documents outcomes, and assists with in‑basket message management.
  • Utilizes EPIC to review and update patient records and communicate with peers and supervisors.
  • Assists providers with procedure set‑up according to specialty.
  • Stocks exam/treatment rooms and supply closets; communicates supply needs.
  • Cleans and sterilizes designated equipment per FGP, IPC, and manufacturer standards.
  • Supports Clinical Quality Management by