Patient Care Coordinator

About the role

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Clayton, NC. This entry-level office role maintains pleasant and consistent daily clinic operations while providing excellent customer service. Patient Care Coordinators multitask across multiple computer programs and learn new processes regularly.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner
• Schedule new referrals received by fax or telephone from patients and physician offices
• Verify insurance coverage for patients
• Collect patient payments
• Maintain an orderly and organized front office workspace
• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Monitor clinic inventory
• Monitor caseload, D/C candidate, progress note, and insurance reporting
• Attend required training with Territory Field Trainers for Raintree and other business process updates
• Complete quarterly compliance training

Qualifications

• High School Diploma or equivalent
• Communication skills – ability to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• Efficient time management and presentation skills as part of a team

Physical Requirements

• Subject to inside environmental conditions: protections from weather but not necessarily temperature changes; exposed to noise consistent with indoor environment
• Sedentary work with constant sitting and ability to interchange with standing as needed
• Constant communication with associates; must be able to hear and speak to accurately exchange information
• Frequent operation of computer and office equipment such as printers, phone, keyboard, mouse, and copy machines using gross and fine manipulation
• Constant use of repetitive motions to type
• Constant viewing of computer screen (near acuity) and reading items on screen
• Ability to comprehend information provided and use judgment to appropriately respond in various situations
• Occasional walking, standing, pushing or pulling 0–20 lbs.; lifting 0–20 lbs. from floor to waist; carrying, pushing, and pulling 0–20 lbs.
• Rare crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, lifting under 10 lbs. from waist to shoulder