Patient Care Advocate | Wilson Parke | M-F, 2:30p - 11p

About Ara Diagnostic Imaging & Radiology Partners, Inc.

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market. As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care. Together, RP and ARA Diagnostic Imaging we are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join ARA, you’ll be backed by Radiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and a people‑first culture.

Why Join Us

• Competitive compensation and comprehensive total rewards
• True work-life balance in an outpatient setting—no on-call shifts or overnights
• Consistent RP standards with local leadership and support
• Opportunities for modality cross‑training and professional growth
• A fun, team-first culture at ARA —collaborative, supportive, and grounded in safety and trust
• Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.

Position Summary

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information
• Prepares, processes, and maintains all confidential records on new and existing patients
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Desired Professional Skills and Experience

• High School Diploma or equivalent
• Excellent customer service and interpersonal skills
• Must demonstrate a pleasant, professional demeanor
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements