Patient Care Advocate

Patient Advocacy & Rounding

• Conduct daily rounds on patients to assess concerns, needs, and overall satisfaction
• Serve as a liaison between patients and clinical teams to address concerns and enhance care experiences
• Advocate for patient rights and dignity by ensuring timely follow-up on concerns or requests

Financial Accounts Management

• Manage patient personal funds held in a local bank account for approximately 60 patients
• Deposit patients’ personal monies and make payments on their behalf per their authorization
• Maintain accurate financial records of patient funds as a separate custodial function of the hospital
• Prepare detailed accounting by patient and in total for monies maintained in the bank
• Maintain the following journals and financial activities:
• Cash Disbursements Journal
• Cash Receipts Journal
• Daily transaction postings
• Trial Balance reports
• Revenue entries for patient mail and lockbox deposits
• Interest payments to individual patient ledgers
• Write checks on patients' behalf for personal bills, care and maintenance payments, insurance, utilities, rent, subscriptions, clothing orders, eye and dental clinic payments

Accounting & Reporting

• Prepare detailed accounting by patient and in total for monies maintained in the bank
• Maintain the following journals and financial activities:
• Cash Disbursements Journal
• Cash Receipts Journal
• Daily transaction postings
• Trial Balance reports
• Revenue entries for patient mail and lockbox deposits
• Interest payments to individual patient ledgers
• Write checks on patients' behalf for personal bills, care and maintenance payments, insurance, utilities, rent, subscriptions, clothing orders, eye and dental clinic payments

Financial Communication & Support

• Provide financial reports to families, patients, Social Workers, banking institutions, auditors, attorneys, and other appropriate parties as necessary
• Aid families and relevant parties in closing accounts of deceased patients
• Provide financial documentation for investigations upon request if issues arise or complaints are filed

Canteen Management

• Manage and operate the Patient Canteen, maintaining accurate inventory and established PAR levels
• Replenish inventory as needed and operate the canteen twice weekly
• Maintain accurate records of purchases and reconcile transactions with individual patient monetary accounts

Education & Qualifications

• High school diploma or GED required
• Associate’s degree in Business, Healthcare Administration, or related field preferred

Skills

• Prior experience in patient advocacy, customer service, or financial/accounting roles in a healthcare setting preferred
• Strong organizational and time management skills
• Excellent communication and interpersonal skills to interact effectively with patients, families, and staff
• Proficiency in basic accounting functions and use of computers for documentation and reporting
• Ability to maintain strict confidentiality in all patient and financial matters