Patient Care Advocate

Job Summary Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment. Job Duties Responsible for accurate data entry of incoming prescriptions, if requiredResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededDocument patient reported information into TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned