Patient Care Advocate

Patient Support and Records

• Aid patients with scheduling appointments, referrals, and follow-ups.
• Act as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources.
• Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits.
• Maintain accurate records of patient interactions and track progress in care coordination.

Patient Education

• Ensure patients have access to necessary medications, treatments, and support services.
• Educate patients on preventive care, wellness programs, and chronic disease management.

Collaboration

• Collaborate with all healthcare providers, consultants, outside medical offices, hospitals, insurance companies, and social service agencies to coordinate care.

Quality Assurance

• Support initiatives aimed at improving patient satisfaction, engagement, and health outcomes.

Qualifications

• High school diploma or equivalent, with a minimum of one year of experience in a healthcare, social work, or customer service role.
• Knowledge of healthcare systems, insurance processes, and patient rights.
• Prior experience in patient advocacy or care coordination.
• Proficiency in medical terminology and electronic health records (EHR).

Physical Requirements

• Able to utilize a phone, computer, and other office equipment.
• Able to occasionally lift up to 25 pounds.
• May be required to assist with clinical operations at other clinical sites when necessary.

Department Specific Information

Join NEOMED Health Care in Transforming Community-Based Academic Medicine. Be part of an expanding academic medical practice at Northeast Ohio Medical University (NEOMED), committed to delivering integrated, patient-centered care and advancing health through education and clinical innovation. We are seeking a Patient Care Advocate to join our team at the NEOMED Health Care Center.

We are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to clinical care to apply.

If you’re ready to be part of a groundbreaking approach to patient care and work in an innovative environment, we want to hear from you.

Starting Pay Rate Range

$16.42 – $19.74, commensurate with experience

Benefits & Perks

• Competitive medical, dental, and vision insurance through Medical Mutual.
• Flexible Spending Account (FSA) or Health Savings Account (HSA).
• Short- and long-term disability coverage, Long-term care coverage options, and Life insurance.
• Retirement State retirement plan with 14% employer contribution to help you plan for the future.
• Paid Time Off Generous vacation and sick leave, in addition to 11 paid holidays each year.
• Additional Benefits Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification.
• Employee wellness activities and initiatives that support a healthy work-life balance.

Application

To apply, visit https://neomed.peopleadmin.com/postings/6962