Patient Care Representative
About US Eye
US Eye is a physician-led, patient-centric network of eye care practices dedicated to providing exceptional patient service through premium technology and expert care. We operate 50 clinics and 5 surgery centers, serving over 1,000 team members across Florida, the Carolinas, and Virginia. Our flagship practice, Center for Sight, is recognized as one of the nation's leading multi-specialty physician groups, focusing on ophthalmology, optometry, dermatology, and cosmetic facial surgery.
About Center for Sight
Center for Sight is a market-leading practice within US Eye, known for its commitment to superior patient service, advanced technology, innovative procedures, and top-tier medical professionals. With 14 locations and over 40 providers, Center for Sight is consistently ranked as the #1 practice in the area.
Job Summary
Patient Care Representatives are responsible for creating a welcoming and efficient environment for patients, ensuring smooth check-ins, and managing administrative tasks.
Essential Job Functions
- Greet and direct all patients, visitors, and staff upon entry.
- Maintain the reception areas and assist as needed.
- Verify and assist with patient questionnaires and forms.
- Print daily schedules and handle walk-in patients.
- Disseminate information via phone and computer systems.
- Update next-day charts and complete appointment confirmations.
- Collect payments and fill out reports as required.
Competencies
- Demonstrated knowledge of materials, methods, instruments, and equipment.
- Ability to read, write, and perform basic mathematical calculations.
- Excellent communication and organizational skills.
- Ability to multitask and manage time effectively.
Education and Experience
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Must be able to work under pressure and respond positively to patient inquiries.
- Associate’s degree preferred.
Position Type and Expected Hours of Work
This is a full-time position located in Sarasota, FL. Hours are Monday through Friday, with occasional travel to other locations.
Benefits
- 401(k) with company match.
- Medical and dental insurance.
- Vision benefits.
- Flexible spending accounts.
- Pet insurance.
- Disability insurance.
- Life insurance.
- Continuing education.
- Paid time off.