Patient Care Advocate

Qualifications

A four-year degree in a related field is required; equivalent experience of 4+ years may be considered.

Essential Job Functions

• Works in a team setting as one component of the client's coordinated care.
• Maintains a relationship with the client that fosters trust and understanding distinct from the provider role.
• Serves as a role model that provides reliable information, appropriate referrals, and emotional support.
• Participates in Continuous Quality Improvement (CQI) activities, making recommendations for strategies to improve quality of care.

Competencies

• Takes initiative and handles various tasks simultaneously without direct supervision.
• Knowledgeable in adult learning principles, management leadership, and community resources.
• Compliant with policies, standards, regulations, and protocols.
• Proficient in data bases such as Excel spreadsheets, EMR, etc.

Supportive Services

• Responds to phone calls in a respectful and timely manner.
• Responsible for medication log, sample med list sign out, and providing instructions on how to take issued medications.
• Keeps work areas neat and tidy.
• Faxes records/authorizations in a timely manner.
• Advocates for the client by bringing concerns about services to the attention of relevant parties.

Physical Requirements

• Must have direct client contact to provide program activities.
• Willingness to lift up to 50 pounds.
• Requires sitting, stooping, squatting, standing, and long periods on a computer.