Patient Care Advocate | ARA Leander | M-F; 8a - 5p

About the role

Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude. Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information. Provides information regarding particular exams and procedures including prep information. Prepares, processes, and maintains all confidential records on new and existing patients. Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
• Excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Skills

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
• Excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Benefits

Radiology Partners offers a robust total rewards package, which may include:

• Health and wellness coverage options
• 401(k) with employer offerings
• Paid time off and paid holidays
• Incentive and productivity programs (where eligible)
• Family planning and telehealth benefits (All benefits subject to eligibility requirements.)

Pay

Final compensation is determined based on education, experience, certifications, and geographic factors.

Schedule

True work-life balance in an outpatient setting—no on-call shifts or overnights.

Employment Type

Full-time (30+ hrs/week)/FULLTIME

Location

City: Austin, TX
State: TX

Work Location Type

On-site

Radiology Partners is an equal opportunity employer.

Beware of Fraudulent Messages

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.