Patient Advocate (Per Diem)
Job Summary
The Patient Advocate serves as a vital liaison between patients, families, and hospital staff, ensuring that patients' rights are upheld and that concerns are addressed in a timely, empathetic, and professional manner. This role supports patients throughout their care journey by facilitating communication, resolving conflicts, and guiding them through the healthcare system with respect, compassion, and integrity.
Work Shift
Scheduled Weekly Hours: TBD
WORK SHIFT: Hours are flexible between Monday - Friday, 7:30am - 6:30pm, typically 8 - 16 hours per week.
Minimum Qualifications
- Must have a high-school diploma or equivalent
- Bachelor’s degree in Healthcare Administration, Public Health, Social Work, Nursing, or related field is preferred
- Previous experience in customer service in a healthcare setting strongly preferred
- Must have excellent communication, conflict resolution, and interpersonal skills
- Certificate in Certified Patient Experience Professional (CPXP) is preferred, or must be obtained within an appropriate timeframe once eligibility requirements are met
Physical Demands
- Must possess good physical health
- Some requirements include but are not limited to standing, sitting or walking for long periods of time
- Lifting at least 20 pounds is required
- Physical Effort required: Constant (67%-100%) – handling/feeling, talking, hearing, seeing
- Frequently (34%-66%) - reaching
- Occasionally (1%-33%) – lifting, carrying, pushing/pulling, stooping, crouching, crawling
Employment Expectations
Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment.
Equal Opportunity Employer
St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.