Patient Advocate
Cedar · New York, NY · 3 wk ago
RemoteRemoteHealthcare$19.47–$21.64/hrFull-time
Responsibilities
- Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
- Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaigns
- Run and follow through on escalations to the healthcare provider
- Lead the payment posting process and follow up on defaulted payments
- Adequately follow up with insurance and other third parties
- Maintain assigned team and individual metrics related to satisfaction and collections performance
Requirements
- 2-3 years of customer service experience via phone or call center
- 1-2 years of medical billing, insurance or related healthcare experience
- Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
- Proficiency in Google Suite
- Ability to toggle between multiple systems and efficient typing skills
- Excellent verbal and written communication skills
- Self-motivated individual with exceptional attention to detail
- Show empathy and passion for outstanding customer service
- Excellent problem-solving and critical thinking skills
- Open to ambiguity and ever-changing environment
Skills
- Customer Service Experience
- Medical Billing Experience
- Electronic Medical Record Systems Experience
- Google Suite Proficiency
- Attention to Detail
- Empathy and Passion for Customer Service
- Problem Solving and Critical Thinking Skills
Pay
Hourly Rate: $19.47 - $21.64
Schedule
This is a fully remote position, and as a result will require access to a nice private space.
Benefits
- Competitive benefits and wellness package
- Unlimited PTO for vacation, sick and mental health days
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally