Patient Advocate

Essential Functions

• Greet Patients.
• Schedule appointments.
• Call appointment reminders to patients.
• Assure patient paperwork is complete.
• Answer telephone.

Requirements

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

Specific Responsibilities

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Absist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.