Patient Advocate

Responsibilities

• Make insurance understandable: Explain insurance coverage and costs in everyday language
• Denials and appeals: Support patients through denials and appeals, managing paperwork and updates
• Referrals: Coordinate referrals and prior authorizations for smooth access to care
• Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues
• Innovate under pressure: Respond to emerging challenges with creative, patient-centered solutions that adapt to the realities and opportunities of virtual care

Requirements

• Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up
• Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred
• Education: High school diploma or equivalent required; Associate's degree preferred
• Language: Bilingual (Spanish/English) strongly preferred

Key Attributes

• Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment

Workspace

• Ability to maintain a professional, focused environment and manage sensitive information with care

Location

This is an in-person position at our Denver office, located in the Denver Tech Center near Bellview and I25. Regular attendance is required.

Benefits

• An inclusive, team-driven culture where your voice is valued and collaboration is the norm
• Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations
• A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments
• A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan

Pay Range

$58,000 - $75,000 annually