Patient Billing/Services Representative II - Orthopedic Surgery

About the role

The Patient Billing Services Representative II serves as the face of the department and often the first impression of Orthopedic Surgery. This role is responsible for providing excellent customer service and creating a positive experience for all patients and visitors.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working conditions

• Normal office environment.
• Patient care setting.
• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
• Office equipment.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Billing systems and third-party claims and/or medical office setting, related customer service (3 years).
• Basic Life Support certification must be obtained within one month of hire date (Online BLS certifications without a skills assessment component are not sufficient).

Schedule

40 hours per week. This position requires evenings and some Saturday hours. May require local travel to cover other Orthopedic locations.

Pay

$17.89 - $26.35 / Hourly

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources for childcare and adult care needs.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.