Patient Billing/Services Representative II - Orthopedic Surgery

About the Role

The Patient Billing Services Representative II is the face of the department and often the first impression of Orthopedic Surgery. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in fast-paced clinics.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

Required Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (American Heart Association or American Red Cross) – must be obtained within one month of hire date. (Online BLS certifications without a skills assessment component are not sufficient.)
• 3 years of work experience in billing systems and third-party claims and/or medical office setting, or related customer service.

Skills

• Financial Information
• Insurance
• Interpersonal Relationships

Pay

Grade C06-H. Salary range: $17.89 – $26.35 / Hourly.

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Transit: Free Metro transit U-Pass for eligible employees.
• Retirement: Eligible employees receive a defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
• Family: 4 weeks of caregiver leave to bond with a new child. Family care resources for childcare and adult care needs.
• Tuition: WashU covers tuition for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

Schedule

40 hours per week.