Patient Benefit Advisor

Granger Medical Clinic has an immediate opening for a full-time Patient Benefit Advisor at our Taylorsville, UT headquarters as part of our Revenue Cycle team. In this critical role, you will serve as a vital bridge between patients, clinical staff, and insurance providers.

Responsibilities

• Monitoring patient accounts, identifying billing trends, and ensuring revenue cycle processes support timely provider reimbursement.
• Resolving patient inquiries via a high volume of incoming phone contacts and correspondence regarding a variety of billing issues.
• Collects any outstanding balances/payments, updates all demographic and insurance information, and maintain accurate reporting.
• Supports clinic receptionists as needed with patient scheduling, check-in processes, and PA system management.
• Researching all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts.
• Alerting management of any recurring billing trends or systemic issues encountered through patient contacts, and actively participating in developing proactive solutions.
• Interviewing patients and families facing financial hardships, initiating/completing financial assistance applications as appropriate.
• Verifying insurance eligibility and benefits utilizing available technologies, payer websites, or direct phone contact with third-party payers.
• Processing and classifying bad debt for self-pay accounts and reviewing/resolving PCP and self-pay exception reports.
• Verifying and obtaining insurance prior authorizations, counseling applicable areas of any out of pocket expenses.
• Any other duties as requested.

Requirements

• Establishing and maintaining strong, professional working relationships with all internal and external contacts.
• Exercising sound judgment and effectively managing patient expectations.
• Attention to detail and high accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal and collaborative skills.
• Excellent written, oral, and empathetic communication skills.
• Capacity to work independently.

Qualifications

• Experience working in healthcare, preferred as a patient service representative.
• Experience navigating insurance prior authorization processes.
• High school diploma or GED.

Physical Requirements and Working Conditions

• Sedentary work, requiring lifting up to 10lbs.
• Repetitive motion associated with operating a computer, phone, and other standard office equipment.
• Inside, climate-controlled working conditions.

Benefits

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Pay

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.