Patient Resource Coordinator
About the role
The Patient Resources Coordinator supports the Patient Services department and facilitates the infusion admission process. Individuals in this role collaborate with and support all Vivo Infusion departments by assisting callers as the first line of the escalation matrix. They also support continuity of care for existing patients by scheduling follow‑up appointments. Each specialist reviews, organizes, prioritizes, and escalates calls and tasks in a timely manner. The role is performed remotely from a home office with a secure network; travel with Vivo equipment is not permitted. Only candidates residing in the following states at the time of employment will be considered: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, Wyoming, Washington D.C.
Responsibilities
- Answer high volume of incoming calls
- Ensure effective communication from the home office to promote a positive image with all patients, physicians, clinical staff, office personnel, visitors, and external agencies
- Assist all callers with immediate responses and resolutions
- Triage calls based on need and priority to appropriate department
- Research and review charts to ensure accurate information is provided
- Maintain log notes to ensure continuity of care and communication
- Perform data entry and accuracy audits