Patient Coordinator

Serving Patients

Serve as the first point of contact, greeting patients with professionalism and outstanding customer service.
Schedule appointments and maintain an efficient daily clinic schedule.
Verify insurance benefits and obtain authorizations as needed.
Coordinate physician referrals and manage incoming documentation.
Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
Answer incoming phone calls and respond to patient inquiries.
Collaborate with therapists and clinic staff to support exceptional patient care.
Assist with front office operations and maintain a welcoming, organized clinic environment.

Requirements

• A high school diploma or equivalent required.
• Previous medical office experience with insurance verification and physician referrals preferred.
• Knowledge of medical terminology and insurance processes.
• Proficiency with Electronic Medical Records (EMR/EHR) systems and standard office software.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to maintaining patient confidentiality and professionalism.
• Reliable transportation and willingness to travel to the Schertz clinic for coverage when needed.

Benefits

• Competitive compensation ranging from $17.00-$19.00 per hour.
• Performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) with company match.
• Tuition loan reimbursement.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employee Assistance Program (EAP).
• Company-paid life insurance.
• Additional voluntary benefit options.
• Workplace Experience & Perks: Monday-Friday schedule supporting work-life balance, collaborative, patient-focused team environment, strong administrative and clinical support, employee recognition programs, professional growth and career advancement opportunities, stable, growing healthcare organization committed to excellence.