Patient Assistance Program / Financial Advocacy Coordinator

About the role

The Patient Financial Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient’s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.

Responsibilities

• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Requirements

• A High School Diploma or GED.
• 1+ years of patient assistance or advocacy experience.
• Registration with Board of Pharmacy (as required by state law).
• Strong communication, organizational, and customer service skills.

Preferred

• Associate degree or Certified Pharmacy Technician (PTCB).
• 3+ years of patient assistance or advocacy experience.
• Specialty pharmacy experience.

Benefits

• Medical;
• Dental;
• Vision;
• 401k opportunity;
• Paid Time Off and Paid Holidays;
• Tuition Reimbursement;
• Quarterly Incentive Bonus;
• Paid Volunteer Day;
• Referral Incentive Program;
• Company Paid Life Insurance;
• and Short/Long-Term Disability.

Pay

Starting at $23.00/hr and up

Schedule

Full-Time

Mon - Fri 11:30am to 8pm EST

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