Patient Assistance Program / Financial Advocacy Coordinator

About the role

The Patient Financial Advocacy Coordinator / Patient Assistance Program is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocate assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They navigate the system to find resources that best fit the patient's needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.

Responsibilities

• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Requirements

• A high school diploma or GED.
• One year of patient assistance or advocacy experience.
• Registration with the Board of Pharmacy (as required by state law).
• Strong communication, organizational, and customer service skills.

Preferred

• An associate degree or Certified Pharmacy Technician (PTCB).
• Three years of patient assistance or advocacy experience.
• Specialty pharmacy experience.

Benefits

• Medical
• Dental
• Vision
• 401(k) opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Pay

Starting at $25.00/hr and up

Schedule

Full-Time

Mon - Fri 11:30am to 8pm EST

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