Patient Financial Coordinator

Responsibilities

• Obtains work by referral and by accessing Epic, work queues, reports and daily house census.
• Counsels patients via phone or in person, reviews patient’s previous accounts for outstanding balances, and financially counsels them on all options of payments.
• Maintains billing and collection tracking spreadsheets that captures patients and account disposition/resolution.
• Completes and submits Medicaid and/or ACA Applications for patients that may potentially qualify in a timely and accurate manner.
• Documents actions in all appropriate computer systems. Documentation must be thorough and include current account disposition and direction of future activities.
• Updates patient insurance information in Epic as new data is received and communicates changes to appropriate parties.
• Facilitates Cobra account appropriateness.

Qualifications

• High school graduate or GED equivalent is required.
• One year previous experience in Patient Access or Billing required with demonstrated competency working with third party payers to meet notification and pre-cert requirements.
• Knowledge of third party payer processes and billing procedures required.
• Must have experience using computer based software including word, excel and access data bases, minimum typing of 40 wpm.
• Accurate data entry with numbers, letters and the ability to spell medical terms correctly is required.
• Previous customer service is desired, but all staff members must have the ability to work with all age groups in a professional and positive manner.
• Obtains MarketPlace certification within 6 months of employment and maintains this certification while in the position.
• Obtains Medicaid Presumptive certification with 3 months of employment and maintains this certification while in this position.