Patient Financial Coordinator

About the role

Magee - Women's Hospital of UPMC is seeking a Full Time Patient Financial Coordinator to support the OP Oncology Unit. The role involves timely and accurate financial counseling for uninsured or underinsured patients, assisting with applications for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance Program.

Responsibilities

• Assist with inquiries from walk‑in patients regarding billing problems in conjunction with Patient Financial Services.
• Assist patients with applying for the UPMC Financial Assistance program.
• Ensure all regulatory and financial requirements are met and maintain compliance with quality standards.
• Monitor work lists and queues to ensure appropriate follow‑up within expected time periods.
• Resolve complex outstanding patient issues.
• Perform benefit education and financial counseling on potential out‑of‑pocket transplant‑related expenses during clinic appointments and via telephone as needed.
• Submit Medical Assistance Presumptive Eligibility applications within the mandated five‑day requirement.
• Maintain department productivity levels.
• Conduct daily review and analysis of accounts flagged for review.
• Assist uninsured or underinsured patients with obtaining health care coverage through the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
• Perform duties in a manner that promotes UPMC core values (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity).

Requirements

• High school diploma or equivalent and 4 years of experience, OR a bachelor’s degree.
• Prior experience working with patients.
• Familiarity with Pennsylvania Medical Assistance and UPMC Financial Assistance Program preferred.
• Strong PC and computer skills required.
• Excellent communication and customer service skills.
• Leadership skills.
• Ability to pass Certified Application Counseling training within the first 4 weeks of employment.
• Dependable, professional, with strong interpersonal skills and ability to prioritize workload.

Qualifications

• Act 34 clearance (as required for licensure, certifications, and clearances).

Skills

• Excellent communication and customer service.
• Leadership.
• Strong interpersonal skills.
• PC and computer proficiency.
• Ability to prioritize workload.

Benefits

• Excellent benefits.
• Pleasant work environment.
• Friendly team.

Schedule

• Daylight shifts.
• No weekend or holiday availability required.