Patient Ambassador Temporary - 25 hour rotating shift - Martha's Vineyard Hospital

About the role

The Patient Ambassador role at Martha's Vineyard Hospital, Inc., a part of Mass General Brigham, requires no experience in patient care. This position is ideal for those seeking to join a high-performing team dedicated to advancing medical discoveries and providing exceptional care.

Responsibilities

• Actively greets patients, family/visitors, and/or staff in a polite, professional, friendly, and welcoming manner.
• Screens patients and/or visitors as indicated by hospital procedure and provides information and direction as appropriate.
• Communicates and enforces entrance policies which may include universal masking and visitor restrictions.
• Aids with patient and family/visitor inquiries and requests by actively listening and clearly responding.
• Escorts patients and/or visitors to the appropriate department(s) for scheduled appointments and offers wheel chair assistance and transport if needed.
• Assists with cleaning hospital lobbies and public areas to ensure they are clean, safe, and uncluttered in accordance with all infection control standards.
• Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
• Coordinates patient notifications to the Lab for laboratory appointments.
• Offers the AT&T Language Line to patients and/or family/visitors who do not speak or understand the English language.
• Initiates emergency codes and participates in actual or mock emergency procedures.
• Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.

Qualifications

• High School Diploma or Equivalent required.
• No experience in lieu of a degree accepted.
• Customer service experience preferred.

Skills and Abilities

• Excellent oral and written communication skills.
• Able to effectively and professionally communicate with a diverse population.
• Able to problem solve and escalate matters to departmental leadership as appropriate.
• Able to read, write legibly, speak clearly and understand the English language.
• Able to make independent decisions when circumstances warrant such action in a timely fashion.
• Able to deal tactfully with staff, patients, family members, visitors, government agencies/personnel and the general public.
• Able to possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel and the general public.
• Able to maintain the care and use of supplies and equipment and maintain the appearance of the department.
• Able to possess patience, tact, cheerful disposition and enthusiasm.
• Able to seek out new methods and principles and be willing to incorporate them into existing practices.
• Able to be aware of weather conditions that could create unsafe walking or driving conditions.
• Able to report unsafe conditions to Parking Supervisor or Director of Environmental Services in supervisor’s absence.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• S Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)