Patient Access Rep - Per Diem rotating shift - Martha's Vineyard Hospital

About the role

The Patient Access Representative is responsible for coordinating and performing all duties to ensure that the MVH registration system is up to date with correct patient information. This includes utilizing all available tools to verify, enter, and confirm all insurance information. Additionally, the Patient Access Representative is cross-trained to cover the switchboard/ER Greeter and mail room functions.

Responsibilities

• Maintain a courteous, calm and pleasant manner at all times.
• Greet people with a helpful and positive attitude.
• Represent Martha’s Vineyard Hospital in a positive manner in all communications.
• Demonstrate a commitment to maintaining positive and effective working relationships with other hospital departments.
• Use proper workplace etiquette to encourage a pleasant and supportive departmental atmosphere.
• Welcome each patient and visitor to MVH, determine what their needs are and direct them in a kind and courteous manner.
• Input correct ordering and primary care physician information for all patients to ensure that all test results reach their proper destinations.
• Scan front and back of each patient’s insurance card, and for new patient’s front and back of Photo ID.
• Identify and correctly enter insurance policies prime to MR.
• As a resource for self-pay patients and those with MassHealth (and related policies) questions by providing literature and/or by directing them to the Patient Financial Counselor.
• Direct patients and their paperwork to the appropriate departments at the appropriate time.
• Respect the confidentiality of the information provided by patients or other hospital-based departments.
• Keep conversations as quiet as possible and ensure no information is shared with parties who are not entitled to have it, including co-workers.
• Collect appropriate insurance co-payment and process credit card/check/cash transactions using Cash Tracker system.
• Perform quality control audits and update registration errors.
• Interact effectively with all internal and external departments and patients to ensure that the registration process runs smoothly and supports all of the hospital’s information.
• Advise manager of errors for the purpose of on-going training – minimizing negative impact on revenue.
• Perform other reasonable duties as assigned by management.

Switchboard Operator/ER Greeter

• Answer outside calls, relay calls to the proper department/extension, and transfer calls when necessary.
• Answer and screen in-house calls and complete calls for patients who may need assistance.
• Greet patients entering the ED, assess degree of illness/injury and immediately seek medical assistance if life threatening condition exists according to ED provided symptom list.
• Absorb and respond to problem solving.
• Ensure accuracy and completeness of demographic information.
• Ability to comprehend and ensure compliance with hospital and departmental policies and procedures.
• Ability to create team environment/working conditions.
• Ability to independently follow assigned tasks to completion.
• Capable of decision making based on experience and situation.
• Ability to multitask and field switchboard phone calls.
• Computer skills.
• Ability to greet patients.
• Ability to process and sort incoming and outgoing mail.

Qualifications

• High School Diploma or Equivalent required.