Patient Ambassador

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times. Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

Job Summary

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

Schedule

Monday 7 am – 5 pm, Tuesday – Friday 12:30 pm – 5:00 pm

Essential Duties and Responsibilities

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations (answers priority calls promptly, determines the nature of the emergency, and accurately executes procedures contained in hospital policies and procedures).
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Performs miscellaneous clerical duties.
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

Education

High school diploma or its equivalent preferred.

Experience / Qualifications

• Ability to work efficiently and prioritize tasks in a high‑volume practice.
• Personable and friendly at all times; able to work as a team member and assist co‑workers.
• Ability to remain calm in difficult and stressful situations.
• Effective use of a computer and telephone system.
• Professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Ability to identify and solve problems that arise.
• Knowledge of professional telephone protocol.
• Ability to work with minimal supervision and respect confidentiality in all duties performed.
• Detail‑oriented with accurate data entry skills and ability to prioritize duties.

Benefits

• Competitive wages
• Medical, dental, vision insurance available on the first day of employment
• Disability and life insurance within 90 days
• Company‑paid group life insurance, short‑term disability & long‑term disability
• Paid time off (PTO)
• 401(k) plan and profit sharing
• Career advancement opportunities