Patient Advocate (Part-time)

Job Summary

The Patient Advocate serves as a vital liaison between patients, families, and hospital staff, ensuring that patients' rights are upheld and concerns are addressed in a timely, empathetic, and professional manner. This role supports patients throughout their care journey by facilitating communication, resolving conflicts, and guiding them through the healthcare system with respect, compassion, and integrity.

Responsibilities

• Facilitate communication between patients and healthcare providers to ensure understanding and informed decision-making.
• Resolve patient/visitor concerns, complaints, grievances, and feedback in a timely manner.
• Assess and address patient needs, including emotional, religious, or spiritual support.
• Monitor and report on patterns in patient feedback to improve hospital service delivery.
• Document all interactions with compliance in privacy and legal standards.

Qualifications

• High-school diploma or equivalent, bachelor’s degree in Healthcare Administration, Public Health, Social Work, Nursing, or related field preferred.
• Previous experience in customer service in a healthcare setting strongly preferred.
• Excellent communication, conflict resolution, and interpersonal skills.
• Certified Patient Experience Professional (CPXP) preferred, or must be obtained within an appropriate timeframe once eligibility requirements are met.

Physical Demands

• Must possess good physical health.
• Standing, sitting, or walking for long periods of time.
• Lifting at least 20 pounds required.