Patient Advocate I

About the role

The Therapy Front Desk position ensures the clinic adheres to HIPAA, OSHA, and compliance rules and regulations regarding fraud and abuse. Responsibilities include eligibility checks, fixing charts, managing appointments, pre-registration, greeting and registering patients, and handling phone calls.

Responsibilities

• Fixing charts/mistakes
• Phreesia appointment validations; cancellations/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• ProviderFlow Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Requirements

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Qualifications

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

Skills

• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner

Benefits

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing

Pay

• Pay varies based on experience and qualifications

Schedule

• Monday – Friday work schedule
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.
• Must be able to work early, late and long hours, as needed, to meet the essential functions of the job