Patient Advocate

Duties And Responsibilities

• Aid patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent is required, with a healthcare-related degree preferred.
• Two to three years of experience in a customer service role is preferred.
• Bilingual in Spanish (spoken and written skills) is a plus.
• Must possess reliable transportation to ensure consistent on-site attendance and punctuality.
• Ability to use the internet and learn databases.
• Must meet monthly productivity goals.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills, excellent written and verbal communication skills are required.
• Must have a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Physical Demands

• Move around the work area.
• Light lifting required.
• Sit.
• Perform manual tasks.
• Operate tools and other office equipment such as computer, computer peripherals, and telephones.
• Extend arms.
• Kneel.
• Talk and hear.

Mental Demands

• Follow directions.
• Collaborate with others.
• Handle stress.

Work Environment

• The noise level in the work environment is usually minimal.