Patient Accounts Specialist

Position Responsibilities

• Communicate with patients regarding payment arrangements.
• Follow up on outstanding balances.
• Respond to questions related to statements and account activity over the phone and in person.
• Manage and work a variety of account queues, including self-pay, lien, liability, and bankruptcy accounts.
• Prepare and send claims to attorneys and other agencies.
• Run and reconcile monthly reports related to pre-pays and co-pays.
• Aid patients with payment plans and financial assistance programs.
• Follow up on liability determinations, non-sufficient fund checks, and returned mail.
• Research and update patient information as needed.
• Prepare and send correspondence to patients, attorneys, and insurance companies regarding account status.

Requirements

• A high school diploma or equivalent.
• Previous experience in billing, collections, or insurance in a medical office is preferred.
• A strong understanding of customer service principles.
• Comfortable working in Microsoft Office programs (Word and Excel).
• Familiarity with insurance payers and medical terminology.
• Excellent interpersonal, oral, and written communication skills.
• Strong attention to detail and organizational skills.
• A compassionate and patient-focused approach.

Benefits

More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary. Please note that some benefits are dependent upon the position and employment status held.

About the Role

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more.

Schedule

Monday through Friday, 8:00am - 5:00pm

City

Bettendorf

State

Iowa