Patient Accounts Specialist

About the role

The Atlantic Region Central Billing Office (ARCBO or CBO) provides business office services including billing, collections, cash posting, pre‑access management, variance, and customer service to affiliated Universal Health Services hospitals. The Patient Accounts Specialist receives and resolves first‑line inquiries over the phone and in writing concerning patient accounts from patients or insurance companies.

Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third‑party payers.
• Act as the first line of support to patient or third‑party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to the management team of the department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and/or guarantors on the account.
• Respond within 24 hours to patient inquiries that require research, providing updates on the status or resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system.
• Other duties as assigned.

Benefits

• Challenging and rewarding work environment
• Competitive compensation & generous paid time off
• Excellent medical, dental, vision and prescription drug plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries
• Pet insurance

Qualifications

• High school diploma or equivalent and 1‑3 years of customer service experience preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer‑focused both internally and externally, strong attention to detail, ability to multi‑task, strong 10‑key data entry, and excellent written and oral communication skills required
• Familiarity with customer service and 1‑3 years of healthcare business office experience preferred