Patient Accounts Specialist

About the role

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

Maintains patient financial accounts during the course of a patient’s treatment at Ashley. Monitors account activity and notify patients of insurance coverage changes. Consistently communicates with patients and fellow Ashley staff to ensure all parties are well informed of account details and insurance authorizations.

Responsibilities

• Prepares patients financial chart for the billing/accounts receivable department.
• Enters charges and adjustments when necessary.
• Ensures that new patient paperwork and financial consents are prepared and signed by the necessary parties.
• Confirms the financial guarantor is clearly defined.
• Meets with patients in a timely manner to discuss account details and insurance coverage changes.
• Maintains contact with guarantors during the course of treatment regarding managed care review status and finances.
• Completes patient paperwork, including physical therapy forms and insurance appeal forms.
• Monitors, reviews and communicates with patients regarding prescription billing and medication fees, acting as a liaison between the patient and contracted pharmacy.
• Collects pharmacy charges at time of discharge.
• Discusses Vivitrol insurance coverage and completes necessary order forms.
• Coordinates orders with Nursing and Medical team; confirms Vivitrol shipments.
• Manages the Vivitrol Source Guide.
• Calculates accurate co-pay and direct pay account balance information.