Patient Accounts Spec I

Responsibilities

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care
• Solves bill holds by correcting issues that prevent a claim from being billed.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission.
• Communicates with payers and/or patients to resolve anticipated issues.
• Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers.
• Affords support to Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in departmental meetings.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date.
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Minimum of one (1) year experience in revenue cycle.