Patient Account Resolution Rep - Client Services

About the role

The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction.

Responsibilities

• Attentively listen, research, educate and resolve billing inquiries
• Maintain patient confidentiality and documentation appropriately for easy follow up
• Support the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally

Requirements

• Demonstrate the ability to collaborate effectively within a team environment
• Possess excellent communication skills
• Exhibit dependability and reliability
• Maintain a focused approach and a positive attitude towards problem-solving

Qualifications

• High school diploma or GED equivalent required
• Two (2) or more years of experience in revenue cycle healthcare
• Healthcare, insurance, medical billing and/or reimbursement experience preferred
• Working knowledge of Revenue Cycle processes
• Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word
• Ability to research, troubleshoot, and de-escalate patient billing concerns
• Maintain patient confidentiality and documentation appropriately for easy follow-up
• Previous experience with Epic EMR strongly preferred

Skills

• Collaborative teamwork
• Excellent communication
• Dependability and reliability
• Focused problem-solving

Benefits

• Flexible remote work option after initial training period
• Opportunity to work in Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, or Texas

Pay

Details TBA

Schedule

Details TBA