PATIENT ACCOUNTS REP

Responsibilities

• Work with all Self-Pay accounts.
• Complete financial counseling paperwork for afternoon Outpatient accounts and ensure demographics and insurance are correct and verified.
• Accurately explain and educate patients about their financial responsibility at or before discharge.
• Talk with patients or guarantors to collect the full self-pay amount or estimated out-of-pocket amount.
• Negotiate payment plans; screen patients expressing financial need or inability to pay; perform follow-up on all self-pay after insurance accounts.
• Verify insurance, credit reports, Medicare, and additional data for patient admissions.
• Enter insurance and billing information into the system for patients being admitted into the outpatient program.
• Prioritize self-pay follow-up as appropriate, but no less than every 30 days.
• Upload paperwork into MS4 and Midas system.

Knowledge, Skills And Abilities

• Excellent telephone skills.
• Working knowledge of insurance terms, and reimbursement procedures, medical terminology, and hospital services.
• Ability to interact in a positive manner and communicate well with patients, families, co-workers, supervisor, and other hospital employees in person and over the telephone.
• Provide assistance in the area of credit, collection, and patient billing operations to maintain hospital policy and procedures.
• Skill in oral and written communication, organizational skills, and interpersonal skills.
• Skill in the operation of office equipment.

Qualifications

• Education: High School diploma or GED; College degree preferred.
• Experience: One to Two years’ experience in a medical office or hospital business office setting, preferably including working with billing healthcare entities such as Medicare, Medicaid, Commercial and Private Pay.
• Licensure/Certification: CPR/CPI certification required.
• Other: Basic reading, writing and mathematics skills; good telephone and oral communication skills; legible handwriting; ability to concentrate on tasks in high traffic area; ability to maintain information as highly confidential; meet deadlines; good organization and priority setting skills; preferred basic data entry skills with some computer experience; strong customer service skills; empathy; attention to detail.

Schedule

Monday – Friday 40 hours per week

Pay

Commensurate with experience

Schedule

Monday – Friday 40 hours per week