Patient Account Rep

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

About the Role

Performs job functions related to bad debt collections, billing, follow up, payment posting, refunds and credit balances. Works on billing claims, collection agency invoices and charges, payments, insurance follow up, Medicare and Medicaid processes, liens, attorney requests, refunds and credit balance reports. Ensures payments and other Revenue Cycle operations meet contract, governmental, and reimbursement guidelines. Assists management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and following up on payors.

Responsibilities

• Perform bad debt collections, billing, follow-up, payment posting, refunds, and credit balance management.
• Process billing claims, collection agency invoices, payments, and insurance follow-ups.
• Handle Medicare and Medicaid processes, liens, attorney requests, refunds, and credit balance reports.
• Ensure Revenue Cycle operations comply with contract, governmental, and reimbursement guidelines.
• Assist with daily operations in billing, collections, payment posting, and payor follow-ups.
• Analyze accounts for proper payment adjudication and appeal when applicable.
• Interact successfully in a culturally diverse environment.

Requirements

• High school diploma or GED.
• Two (2) years of experience in healthcare business, financials, or patient accounts.
• Above average verbal communication skills (heavy public contact).
• Proficiency in writing correspondence and reports.
• Basic knowledge of accounting and government (Federal and State) payment methodologies.
• Ability to work independently and resolve accounts with little or no direction.

Skills

• Basic PC and typing skills.
• 10-key by touch.

Schedule

Hybrid (Telecommuter)