Patient Account Representative I: Revenue Cycle

Primary Duties and Responsibilities

• Handle a high volume of inbound calls to support patients with billing-related questions and account resolution.
• Aid patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance.
• Manage patient inquiries across an omnichannel environment, including phone, in-person interactions, email, postal mail, faxes, and electronic work queues.
• Update insurance and demographic information in the billing system to ensure account accuracy.
• Generate and mail requested documentation, such as itemized bills, receipts, and financial correspondence.
• Document all actions and interactions clearly and accurately in the appropriate systems.
• Collaborate with departments across the organization to resolve patient account issues.
• Achieve and maintain established performance metrics, including productivity, call handling, and quality assurance standards.

Qualifications

• High school diploma or equivalent.
• One year of hospital/medical and/or related field or high-volume call center setting, demonstrating strong customer service skills.