Patient Access Center Representative II - Revenue Cycle

About the role

UTHealth Houston is seeking a Patient Access Center Rep II to join their team. This role involves collecting patient information through a phone system.

Responsibilities

• Supports patients by gathering their details, scheduling appointments, and addressing their concerns.
• Uses MS Office to schedule, document patient communications, and provide customer service.
• Corrects insurance codes, maintains high-quality standards, ensures HIPAA compliance, handles inquiries, reviews correspondence, and performs quality assurance tasks as needed.
• Training is 8-12 weeks in the office, depending on performance.

Requirements

Must live in Texas (TX).

Qualifications

• High School Diploma or equivalent required.
• Graduate from a vocational business school with a minor in a job-related field preferred.
• 1 year of hospitality and/or hospital/medical front office, patient access experience required.
• Experience within a call center environment preferred.

Skills

No specific certifications or skills are required.

Benefits

Includes comprehensive benefits package such as:

• 100% paid medical premiums for full-time employees
• Generous time off (holidays, preventative leave day, vacation, and sick time)
• Longevity Pay (monthly payments after two years of service)
• Adequate retirement/pension plan
• Work/life services including free financial and legal counseling, mental health counseling, gym discounts, and wellness programs
• Child and elder care resources
• Other employee discounts

Pay

Details about pay are not specified in the job posting.

Schedule

The role is full-time and is remote, with mandatory training in the office (8-12 weeks, depending on performance).