Patient Service Representative II, Revenue Cycle

About the role

Serves as the first point of contact for patients entering the medical facility at an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health Record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orienting other staff to the department.

Responsibilities

• Greet and check-in patients
• Verify patient information
• Schedule appointments
• Update Electronic Health Record (EHR)
• Facilitate intake procedures including completion of healthcare and insurance forms
• Collect payments for services
• Ensure privacy of each patient’s Protected Health Information (PHI)

Education

• High school diploma or equivalent education/experience
• Equivalent experience will be accepted in lieu of the required degree or diploma

Typical Experience

• 1 year of recent relevant experience

Skills and Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• Written and verbal communication skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Schedule

• Full-time
• Days
• Monday – Friday
• No weekend requirements

Benefits

Eligible positions include a comprehensive benefits package.

Pay

Pay range is $25.68 to $35.94 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program.