Patient Account Representative (ETS) | Temporary

Key Responsibilities

• Collects and follows up on accounts assigned prior to, during, or after admission and discharge.
• Communicates the hospital's financial policies to all patients.
• Identifies patients who require early financial counseling intervention.
• Provides information regarding resources for patients who need financial help.
• Collaborates in coordinating classification for bad debt and charity.
• Verifies, researches, and completes all paperwork and forms to bill all types of claims for reimbursement via electronic system and hard copy.
• Serves as a patient advocate during the cycle of the account.

Minimum Qualifications

• A high school diploma or equivalent.
• Basic typing and good communication skills.
• One year of collections or billing experience (for billing/collections positions).
• One year of experience in a healthcare environment or one year of customer service experience (for admissions positions).

Note

Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.