Patient Account Representative
Luminis Health · Annapolis, MD · 4 wk ago
Healthcare$18–$25/hrFull-time
Essential Job Duties
- Demonstrates Proficient Use of Practice Management Software
- Efficiently utilizes billing system database to update facility file and patient demographic information
- Affirms correct balance of charge and payment batches, bank deposits, and proper reconciliation
- Edits a claim and sends/receives claim notes in the billing system
- Competent with insurance issues, including posting charges, payments, adjustments, and utilizing credit, collection, and zero pay work lists
- Shows competence with coding knowledge and utilizes kick codes correctly
- Maintains collections and follow-up account activity by ensuring proper organization, tracking, filing, and documenting of all correspondence
- Utilizes Outlook email and navigates in the Word and Excel software applications
- Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly
- Provides outstanding customer service by preparing account history information for physician review or transfer to collection agency
- Answers patient calls in a professional and timely manner, projecting proper telephone etiquette
- Understands when it is acceptable to release patients' protected health information
Education/Experience Requirements
- High school diploma or GED
- Two to four years of billing experience including ICD9, CPT coding, and medical terminology or related experience
- Experience operating multi-line phone system, fax machine, photocopier, and PC
- Experience with Microsoft Office, Word, and Excel
- Ability to communicate professionally via internet
- Ability to operate PC efficiently and type 40 wpm
Required License/Certifications
- Working Conditions, Equipment, Physical Demands
Luminis Health Benefits Overview
- Medical, Dental, and Vision Insurance
- Retirement Plan with employer contribution
- Paid Time Off
- Tuition Assistance Benefits
- Employee Referral Bonus Program
- Paid Holidays, Disability, and Life/AD&D for full-time employees
- Wellness Programs/Employee Assistance Programs and more