Account Representative (Temporary)

PRIMARY RESPONSIBILITIES

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings
• Recommend products, decoration methods, and premium brands that meet the needs of the customer with the ultimate goal of closing a sale
• Aid domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation
• Maintain team KPIs related to customer engagements, customer contact timelines, inbound and outbound calls, and conversion rate
• Proactively engage with customers to increase customer retention, engagement, and satisfaction
• Build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned

REQUIREMENTS

• A high school diploma or GED
• An associate or bachelor's degree preferred
• One to two years of customer service or sales experience in retail, restaurant, sales, or an office environment
• A friendly and team-oriented attitude
• Proficiency in Microsoft Office Suite
• Experience with a CRM (e.g., Hubspot)
• Efficient and detail-oriented
• Excellent communication skills

BENEFITS

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

LOCATION

3000 Niagara Lane North, Plymouth, MN 55447

Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

Business to Business eCommerce and Apparel