Patient Account Representative

About the role

Coulee Medical Center is seeking a Patient Account Representative to join their dedicated billing team. This position focuses on commercial insurance claims for both the Critical Access Hospital and Rural Health Clinic.

Responsibilities

• Submit and follow up on commercial insurance claims
• Resolve claim denials, errors, and payment issues
• Communicate with insurance carriers
• Support patients and families with kindness and clarity
• Work side-by-side with a supportive team

Requirements

• Medical billing or patient accounts experience preferred, but training will be provided
• Strong commercial insurance billing experience required
• CAH and/or RHC billing experience is a plus
• Experience with Cerner and SSI is a plus
• Strong attention to detail and customer service skills

Benefits

• Medical, Dental, and Vision coverage
• 403(b) with a maximum employer match of 5% (dependent on years of service)
• Employer-paid life insurance
• Employer-paid long-term disability
• Health Flexible Spending Account (HFSA)
• Day Care Flexible Spending Account (DFSA)
• Employee Assistance Program (EAP)
• Earned leave accrual (.071153846/hr)
• Paid sick leave accrual (.025/hr)

Pay

The pay grade range for this position has been finalized for the facility based on the roles' duties and requirements. The selected candidate will be placed within the appropriate range based on job knowledge, skills, education, and experience.