Patient Account & Billing Manager

Reviews medical insurance claims and medical charges to ensure appropriately assigned diagnosis codes and procedure codes. Investigates insurance company denials, processes difficult claims, and resolves moderately complex issues. Audits patient accounts, answers inquiries for assigned accounts, and updates related billing and financial documents and software.

About the School

Since 1896, the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day, the School’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research, and service.

Benefits

• 11 Paid Holidays in addition to paid Vacation, Sick, and Personal Days
• Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year
• Paid Parental Leave
• Education benefits for eligible employees, their dependents, and spouse/domestic partner
• Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans
• Robust retirement savings plan option, including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement
• Free PAT bus pass

Responsibilities

• Serve as liaison between the faculty practice and 3rd-party billing agency
• Ensure accurate claims processing
• Assist in claim denials and follow-ups
• Post payments in a timely manner
• Resolve billing and patient account issues effectively
• Manage provider procedure entries
• Assist in researching/locating insurance EOBs
• Initiate and manage outbound calls to patients regarding outstanding balances

Requirements

The candidate must have excellent communication and customer service abilities. Working knowledge of medical/dental diagnosis and procedure coding (e.g., ICD-10, CPT) and familiarity with dental EHR software is preferred.

• High School Diploma/GED
• Minimum 2 years of relevant experience
• Combination of education and relevant experience will be considered in lieu of education and/or experience requirement

Physical Effort

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Position requires moderate physical effort. May be required to sit or stand for an extended time.

Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Work Arrangement

On-Campus: Teams that work on campus, in an office, or in a lab.