Patient Access Tech - Lead

Responsibilities

• Coordinates the day to day operations and staffing for the front office.
• Maintains work flow, provides guidance and assistance to patient access staff in resolving concerns and recommending process improvements.
• Serves as a resource on laws, payor rules, and regulations governing billing and collection procedures.
• Provides exceptional customer service to parents, patients, visitors and co-workers.

Requirements

• Licenses and/or Certifications: Certification as Certified Healthcare Access Associate (CHAA), Medical Assistant, or in medical office billing preferred.
• Education and Experience: High school diploma or equivalent required. Minimum of 3-5 years patient registration or electronic medical billing experience, preferably in a hospital patient account department, physician office or medical services organization. Knowledge of ICD, CPT/HCPCS coding, medical terminology required. Familiarity with third party insurance follow-up, cash application, point of service collections, customer service and document imaging processes. Proficiency in computer keyboarding skills required. Ability to relate well with the public.

Qualifications

• Physical Requirements: Click here to view physical requirements.